Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 973-694-1653 or make an appointment online!
Know Your Rights
I found this garage due to breaking down on the road within 5-7 miles from them. I read one or two reviews quickly before reaching out to them in fear of getting taken advantage of. Warren answered the line and listened to my panic call and said I will come get you. They did not pressure us to fix the car there although undriveable. They were courteous, professional and very understanding as well as reasonably priced. Kudos to them for excellent customer service. Kind regards to Warren and the staff.
Small job done with a fair price, no hidden charges. Will return. Thanks for a job well done.
Solid, honest mechanics, they went out of their way and shared tips and printouts for a project I took on myself, this is the North Jersey shop that does the work I can't.
Excellent. Broke down in my company vehicle at 4pm. They diagnosed the problem, gave me a very fair price (when they could have easily taken advantage of me as I was 2 hours from home). I was on my way in an hour and a half. It's nice to deal with an honest local business.
Great and fast service, the price of labor is better than most competitors. I love the service and will continue to return.
This guy is amazing; he is the best diagnostic mechanic you will ever come across. He has always been very honest and reliable. They're friendly and accommodating to all my needs whenever I need auto repairs. If I need a ride home they will drop me off and even pick me up after the car is done. I wouldn't go anywhere else.
Best service centre in Wayne NJ area. People are good, knowledgeable. They do not try to get $$ out of your pocket. Recommends what is required. you can trust them.